Help · FAQ
Good questions.
Ordering, payments, delivery and exchanges — answered plainly. Still stuck? abrarexclusive.shop@gmail.com · +8801712216576
+How do I place an order?
Add your size to cart, check out as guest or with an account, enter your division → district → area and phone, then choose COD or online payment. You'll get an SMS confirmation with your order number (e.g. BR-100231).
+Do you offer Cash on Delivery?
Yes — COD is our default across all 64 districts. High-value COD orders may need a quick phone/OTP confirmation before we dispatch, to protect you and our couriers.
+Which online payments do you accept?
bKash, Nagad and cards via SSLCommerz where enabled. Payments are verified with the gateway before dispatch; failed payments are automatically cancelled — you're never charged without confirmation.
+How long does delivery take?
Inside Dhaka: 2–3 working days. Outside Dhaka: 3–5 working days. Eid and wedding season can add 1–2 days — we'll SMS you if your parcel is delayed. Keep your +880 phone reachable.
+What if the size doesn't fit?
Exchange within 7 days for a different size — unworn, unwashed, tags on. Email us your order number and we'll arrange it. Sale items at 30%+ off are final sale unless faulty.
+How do I find my size?
Check our Size Guides (Men/Women/Kids, in inches) and compare with your best-fitting garment. Between sizes? Size up for panjabis and festive wear. Still unsure — WhatsApp us your measurements before ordering.
+Can I order via WhatsApp?
Yes. Send the product link + size + district to +8801712216576 and we'll place the order for you — same prices, same exchange policy.
+How do I track my order?
Use your order number + phone on our tracking page. You'll also get courier SMS updates once the parcel is dispatched.